Password Reset & Technical Help

ICT Support for Home Learning (Statement 11th January 2021)

During these unprecedented times we, as a school community will continue to support our children as much as possible with home learning during the lockdown.

Working with Government provisions we are able to offer the following help to students to enable them to take part in the Home Learning schedule that has be set up by the school.

Although we aim to support all our children the majority of the offers are targeted at disadvantaged families or students who do not have fixed broadband at home, cannot afford additional data for their devices or are experiencing disruption to their face-to-face education.

Forgotten Password or Account Issues

Passwords can be reset by emailing homelearning@saintedmunds.org.uk , we endeavor to reset these as soon as possible once we have received them, we will email back a password for you to use. Please provide the username for your child or full name and their tutor group.

Device Loan

We have a number of devices available should you not have access to one, these devices come preconfigured with Teams and just need connecting to your home Wi-Fi. These are on a first come first served basis and are only if you have no adequate provision to take part in Home Learning. To request a device please email homelearning@saintedmunds.org.uk which your child’s details

Vodafone Data Sims

We have a number of data only Sims cards provided to us from Vodafone. These allow you to replace the Sim Card in your phone/device and use it as a mobile 4g hotspot. These are useful if you have no fixed broadband and limited data allowance. These provide 30GB of data for 90 days, if you require one of these Data Sims please email homelearning@saintedmunds.org.uk if you wish to take up this provision.

Free Mobile Data Increase on your phone

The School through the Government is able to offer a data increase on your personal phone with certain carriers to use as a mobile hotspot to facilitate home learning. If you are with one of the following providers and wish to take up this offer please email homelearning@saintedmunds.org.uk with the name of the mobile phone account holder, the number of the mobile requiring the increase and the name of the network (for example Three). The DfE will then apply for the increase, once the increase has been approved the provider will send a text to the account holder. The following carriers who are taking part in this scheme:- Three, Smarty, Virgin Mobile, EE, Tesco Mobile, Sky Mobile and O2.

Mobile Wi-Fi Dongle

We are in receipt of a small number of Wi-Fi dongles with data available, this device will allow you to setup a mobile hotspot to be able to access Home Learning on the internet. If you wish to apply for one of these devices please email homelearning@saintedmunds.org.uk.

Help Documents/Teams

A number of help documents are available on the school website. These can be found by clicking on Technical Help on the school website or typing https://www.saintedmunds.org.uk/help .  For non-technical enquiries about the general usage of Teams please contact our Teams teaching expert

Mr. Hughes: rhughes@saintedmunds.org.uk.

Please be assured that the school is doing everything it can to ensure that all our students are able to maintain full access to their education during this current lockdown. If you have any questions or require any further advice please do not hesitate to email me directly at iwhite@saintedmunds.org.uk.

Mr I White

Network Manager

Click here to view the full statement

Should any families be impacted by Covid over this term or experience other similar problems please email:

covid@saintedmunds.org.uk